Appendix A: 2013/2014 Quarter 3 Complaint Categorisation and Timeliness

Service

Number

On time

Late

% on time

Service

Policy

Staff

Time taken

Lack of contact

Discrimination

Benefits

2

2

0

100

0

0

1

1

0

0

Bereavement Services

3

3

0

100

2

0

1

0

0

0

Council Tax

9

8

1

88.9

8

0

0

1

0

0

Customer Services

8

8

0

100

6

0

2

0

0

0

Development Management

22

17

5

77.3

13

3

3

0

3

0

Economic Development

2

2

0

100

0

2

0

0

0

0

Electoral Registration

2

2

0

100

1

0

1

0

0

0

Environmental Enforcement

6

5

1

83.3

3

0

3

0

0

0

Environmental Services

53

53

0

100

48

0

2

3

0

0

Finance

1

1

0

100

1

0

0

0

0

0

Grounds Maintenance

1

1

0

100

1

0

0

0

0

0

Housing Options

16

13

3

81.3

8

4

3

0

0

1

Licensing

1

0

1

0

0

0

1

0

0

0

Parking Services

12

12

0

100

5

1

5

0

0

1

Parks and Leisure

17

14

3

82.4

14

1

1

0

1

0

Planning Enforcement

3

3

0

100

1

0

1

0

1

0

Private Sector Housing

2

2

0

100

1

0

1

0

0

0

Spatial Planning

1

1

0

100

0

1

0

0

0

0

TOTAL

161

147

14

91.3

112

12

25

5

5

2