Indicator

Frequency

Good Performance

2013/14 Out-turn

2014/15 Target

2015/16 Target

2016/17 Target

Responsible Officer

Ambition: By 2015 Maidstone will have the highest overall employment rate in Kent.

Outcome 1: By 2015 Maidstone has a transport network that supports the local economy

Indicator

Frequency

Good Performance

2013/14 Out-turn

2014/15 Target

2015/16 Target

2016/17 Target

Responsible Officer

PKG 008 Percentage change in bus usage on services from Maidstone depot

Annual

Aim to maximise

-3.24%

Contextual- Partner data

Jeff Kitson

PKG 007 Number of Park and Ride transactions

Quarterly

Aim to maximise

377,907

378,000

383,000

388,000

Jeff Kitson

The number of P&R transactions has been in decline for the last five years. The service manager has advised that the target is set to sustain performance for this year with increases of 5,000 transactions for the following two years, reflecting the current market trend.

PKG 002 Income from pay and display car parks per parking space

Quarterly

Aim to maximise

£1,029.49

£1,029.49

Will be set as part of the budget process each year.

Jeff Kitson

OUT 001.01 Delivery of Integrated Transport Strategy

Bi-Annual

N/A

Updates on workstreams will be provided as commentary.

Rob Jarman

OUT 001.02 Delivery of  Infrastructure Delivery Plan

LVE 003 Percentage of vacant retail units within the town centre

Annual

Aim to minimise

8.84%

12%/12%

13%/11%

14%/10%

John Foster

The targets for this indicator are dependent on the outcome of the planning application to redevelop the Notcutts site.

LVE 002 Percentage of people claiming Job Seekers Allowance

Quarterly

Aim to minimise

1.8%

2.5%

2.5%

2.5%

John Foster

It is expected that recovery will remain slow over the next two years. Whilst developments like Kent Institute of Medicine and Surgery (KIMS) will create jobs , new employment sites will not be available until at least 2015.

DCV 002 a)Percentage of major business planning applications take-up of pre-applications advice

Bi-annual

Aim to maximise

94.45%

92.00%

92.00%

92.00%

Rob Jarman

R&B 002 Value of business rateable floor space

Annual

Aim to maximise

£141,699,516

1% increase

1% increase

1% increase

Steve McGinnes/ John Foster

KCC 002 Number of 16-18 year olds who are not in education, employment or training (NEETS)

This indicator related to two outcomes. For details see outcome 5.

Sarah Robson

KCC 003 Working age people educated to NVQ level 4 of higher

Annual

Aim to maximise

32.6%

Contextual- Partner data

Data is based on calendar year.

Sarah Robson

OUT 002.01 Local Development Framework and Core Strategy

Bi-annual

N/A

Updates on workstreams will be provided as commentary.

Rob Jarman

OUT 002.02 Review Economic Development Strategy

Bi-annual

N/A

Updates on workstreams will be provided as commentary.

John Foster

Priority: For Maidstone to be a decent place to live

Ambition: By 2015 Maidstone will be the best place to live in Kent (measured by resident’s satisfaction with the area as a place to live.)

HSG 010 Net additional homes provided (NI 154)

Annual

Aim to maximise

TBC

400

400

400

John Littlemore

DCV 003 Percentage of residential planning applications processed within statutory timescales

Quarterly

Aim to maximise

62.81%

70.0%

72.5%

75.0%

Rob Jarman

HSG 001 Number of affordable homes delivered

Quarterly

Aim to maximise

180*

150

The current programme ends in 2015. Targets for future years will be agreed as part of the budget process.

John Littlemore

HSG PS 003 Number of private sector homes improved

Quarterly

Aim to maximise

295

180

180

180

John Littlemore

The resources to support this indicator have been cut therefore the target has been revised to take this into consideration.

HSG 003 Average grant per MBC funded affordable home unit

Annual

N/A

£7698

Less than £8,500

Less than £8,500

Less than £8,500

John Littlemore

SPT 004 Percentage of new homes built on previously developed land

Annual

Aim to maximise

TBC

65%

60%

50%

Rob Jarman

DCV 004 Percentage of planning applications processed within statutory timescales (Majors)

Quarterly

Aim to maximise

55.36%

70%

75%

80%

Rob Jarman

DCV 005 Percentage of planning applications processed within statutory timescales (Minors)

Quarterly

Aim to maximise

71.22%

75%

77%

80%

Rob Jarman

DCV 006 Percentage of planning applications processed within statutory timescales (other applications)

Quarterly

Aim to maximise

87.85%

85%

85%

85%

Rob Jarman

OUT 003.03 Work with homelessness & vulnerable groups

Bi-annual

N/A

Updates on workstreams will be provided as commentary.

John Littlemore

COM 008 Satisfaction with local area as a place to live (residents survey)

Biennial

Aim to maximise

84%

85%

Sarah Robson

DEP 004 Satisfaction with street cleaning (residents survey)

Biennial

Aim to maximise

This indicator related to two outcomes. For details see outcome 6.

Jennifer Shepherd

PKS 002 Satisfaction with Parks & Open Spaces (residents survey)

Biennial

Aim to maximise

Jason Taylor

DEP 001 Local Street & Environmental Cleanliness - Litter (NI 195a)

Annual

Aim to minimise

1.20%

1.70%

1.70%

1.70%

Jennifer Shepherd

DEP 002 Local Street & Environmental Cleanliness – Detritus (NI 195b)

4.81%

5.5%

5.5%

5.50%

WCN 001 Percentage of household waste sent for reuse, recycling and composting (NI 192)

Quarterly

Aim to maximise

45.83%*

50%

53%

56%

Jennifer Shepherd

WCN 007 Total waste arising per household  (NEW)

Quarterly

Aim to minimise

825.9

825

820

815

Jennifer Shepherd

DCE 001 Percentage of planning enforcement cases signed off within 21 days

Quarterly

Aim to maximise

91.58%

90.00%

90.00%

90.00%

Rob Jarman

PKS 001 Cost of maintaining the borough’s parks and open spaces per head of population

Annual

Aim to minimise

£12.76

£12.76

Targets for future years will be agreed as part of the budget process.

Jason Taylor

WCN 002 Cost of waste collection per household

Annual

Aim to minimise

£43.48

£43.48

Jennifer Shepherd

DEP 003 Cost of street cleansing per head of population

Annual

Aim to minimise

£10.01

£10.01

Jennifer Shepherd

 CDP 011 Recorded crime per 1,000 population

Annual

Aim to minimise

53.4

Contextual partner data

John Littlemore

CMP 001 Percentage CO2 reduction from local authority operations

Annual

Aim to maximise

Data Expected Sept 14

-3%

-3%

-3%

John Newington

OUT 004.04 Carbon Management Plan

Bi-annual

N/A

Updates on workstreams will be provided as commentary.

John Newington

HSG 004 Average time taken to process and notify applicants on housing register (days)

Quarterly

Aim to minimise

11.55*

TBC

TBC

TBC

Neil Coles

An issue has been identified with the report where the data for this indicator is taken from, this has meant that the past years performance will need auditing. An interim result has been calculated by the Housing Manager but targets will not be set until the accuracy of the report has been rectified.

HSG  009 Average length of stay in Bed and Breakfast accommodation(Days) (NEW)

Quarterly

Aim to minimise

57.6

-5%

-5%

-5%

Neil Coles

HSG 005 Number of households prevented from becoming homeless through intervention           

Quarterly

Aim to maximise

358

350

350

350

Neil Coles

INT 001 Percentage of the Borough covered by Broadband

Annual

Aim to maximise

83.63%

88%

92%

95%

Dave Lindsay

R&B 004 Average time taken to process new benefit claims and changes of circumstances

Quarterly

Aim to minimise

8.25 days

10 days

10 days

10 days

Steve McGinnes

Over the next two years we will be migrating the Housing Benefit caseload to Universal Credit.  As a consequence we will be trying to balance the ongoing workload with the need to reduce staffing and limit and risk of redundancy.

LVE 007 Gap between median wage of employee (residents) and the median wage of employees (workplace) (salary differences)

Annual

Aim to minimise

£67.10

£65.00

£64.00

£63.00

John Foster

It is predicted that London and locations outside of Maidstone will recover faster than Maidstone from the recession. Residents commuting to London and elsewhere may benefit from rising salaries initially whilst workplace salaries will lag slightly behind.

CDP 003 Percentage of residents participating in neighbourhood planning as a percentage of the ward population

Annual

Aim to maximise

7.79%

4%

10%

4%

Sarah Robson

The engagement and consultation work that is undertaken to inform neighbourhood action planning runs in cycles.  With engagement and consultation being the focus in year one in each area, followed by a period where residents and officers are planning and implementing projects as a result of the consultation. Therefore the targets have been set to reflect this.

KCC 002 Number of 16-18 year olds who are not in education, employment or training (NEETS) (Repeat)

Annual

Aim to minimise

5.06%

Contextual- Partner data

Data is released 1 year in arrears.

Sarah Robson

KCC 003 Working age people educated to NVQ level 4 of higher (Repeat)

Annual

Aim to maximise

32.6%%

Contextual- Partner data

Sarah Robson

OUT 005.05 Community Development Strategy

Bi-annual

N/A

Updates on workstreams will be provided as commentary.

Sarah Robson

COM 001 Percentage of residents satisfied with the way the Council runs its services

Biennial

Aim to maximise

66%

68%

Resident’s Survey Indicator targets will be set once the results of the 2015/16 survey are received.

Roger Adley

Percentage of residents satisfied with key services:

WCN 003 Satisfaction with refuse and recycling collections

Biennial

Aim to maximise

82%

84%

Jennifer Shepherd & Jason Taylor

PKS 003 Maidstone Leisure Centre

56%

58%

PKS 002 Parks and open spaces

80%

82%

DEP 004 Street cleanliness

53%

55%

R&B 009 Percentage of customers satisfied with benefits service

Quarterly

Aim to maximise

88.37%

85%

86%

87%

Steve McGinnes

The introduction of the universal credit system and review of the localisation of council tax is expected to impact on satisfaction with the service as people receive less benefit and have to make higher contributions towards their council tax.  

COM 007 Percentage of residents that feel that the Council keeps them well informed about the services and benefits it provides (Residents Survey)

Biennial

Aim to maximise

67%

69%

To be set when 2013 survey results received.

Roger Adley

CTC 001 Average wait time for calls (seconds)

Quarterly

Aim to minimise

171.25

120

120

120

Sandra Marchant

CTC 002 Percentage of customers to the Gateway seen within 20 minutes

Quarterly

Aim to maximise

73.87%

75%

75%

75%

Sandra Marchant

ACC 004 Percentage of residents agreeing that the Council provides value for money (Residents Survey)

Biennial

Aim to maximise

43%

45%

Paul Riley & Roger Adley

PIT 002 Percentage of those making complaints satisfied with how their complaint was handled

Quarterly

Aim to maximise

37.29%

40%

42%

44%

Angela Woodhouse

PIT 001 Percentage of complaints resolved within the specified timescale

Quarterly

Aim to maximise

95.44%

95%

95%

95%

Angela Woodhouse

WCN 006 Number of missed bins per 100,000 collections

Quarterly

Aim to minimise

94.12

30

30

30

Jonathan Scott

Although the 2013/14 out-turn is significantly higher than the target the target has been set to align with that in the contract.

R&B 006 Percentage of Council tax collected

Quarterly

Aim to maximise

98.30%

98.3%

98.3%

98.3%

Steve McGinnes

R&B 005 Percentage of business rates collected

Quarterly

Aim to maximise

97.80%

97.8%

97.8%

97.8%

Steve McGinnes

BIM 002 Percentage of financial transactions not carried out on-line or by direct debit/standing order

Quarterly

Aim to minimise

10.27%

10.0%

9.80%

9.60%

Georgia Hawkes

BIM 003a Percentage of customer contacts made in person at the Gateway (NEW)

Quarterly

Aim to minimise

7.96%

7.3%

6.5%

5.5%

Georgia Hawkes

BIM 003b Percentage of customer contacts made online by visiting the Council’s website (NEW)

Quarterly

Aim to maximise

73.21%

75.0%

76.5%

78.0%

Georgia Hawkes

BIM 003c Percentage of customer contacts made by phone through the Contact Centre (NEW)

Quarterly

Aim to minimise

18.83%

17.7%

17.0%

16.5%

Georgia Hawkes

DCV 007 Average cost of planning service per application

Annual

Aim to minimise

£115.40

£115

Targets for future years will be agreed as part of the budget process.

Rob Jarman

HRO 001 Working Days Lost Due to Sickness Absence (rolling year) (BV 12)

Quarterly

Aim to minimise

8.17 days

8 days

8 days

8 days

Dena Smart

Improvement Plan

Biannual

N/A

Updates on workstreams will be provided as commentary.

Georgia Hawkes