Issue - meetings

The Cabinet Member for Corporate Services introduced the report and stated that the Key Performance Indicators (KPIs) for the Council were proposed to be updated to reflect the Office for Local Government’s metrics, which facilitated comparisons of local authorities’ performances. The current and additional KPIs for the Committee were outlined, and it was stated that an online dashboard of the Committee’s KPIs would be created, with additional reports on these to be brought to the Committee in future.

In response to questions the Information and Analytics Manager stated that the amount of KPIs recommended was a baseline and that additional KPIs could be recommended. Previous feedback included that the number of KPIs had become excessive and mitigated their impact. The Council had provided feedback in a consultation to OFLOG on the KPIs recommended, and the results had not yet been published, but that the KPIs on complaints had been commissioned directly from OFLOG.

The Committee welcomed the report and stated that additional reports and a dashboard on KPIs to the Committee would be beneficial for oversight. Concerns were expressed that an additional KPI for Freedom of Information requests was required and that the KPIs related to complaints could be Ombudsman complaints could be differentiated between spurious and genuine complaints.

RESOLVED to RECOMMEND to the CABINET: That

1.  The draft Performance Indicators at Appendix A of the report be agreed;

2.  The changes to reporting arrangements be noted; and,

3.  An additional Key Performance Indicator relating to Freedom of Information Requests be added to the Corporate Services draft Performance Indicators.

Note: Councillor Tom Cannon arrived during the item’s consideration at 6:41 p.m and had no disclosures or disclosures of lobbying.