Issue - meetings

Residents Satisfaction Survey

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Meeting: 14/03/2012 - Cabinet. (Item 157)

157 Residents' Satisfaction Survey PDF 65 KB

View item 157 as HTML 44 KB

Additional documents:

Appendix 1 - MBC Residents Satisfaction Report D3 - Prepared by Lake Market Research, item 157 PDF 339 KB
Appendix 2 - Q1, item 157 PDF 34 KB View as HTML (157/3) 10 KB
Appendix 2 - Q2, item 157 PDF 33 KB View as HTML (157/4) 10 KB
Appendix 2 - Q3, item 157 PDF 32 KB View as HTML (157/5) 10 KB
Appendix 2 - Q4, item 157 PDF 32 KB View as HTML (157/6) 10 KB
Appendix 2 - Q5a Recycling, item 157 PDF 38 KB View as HTML (157/7) 10 KB
Appendix 2 - Q5b Refuse, item 157 PDF 34 KB View as HTML (157/8) 10 KB
Appendix 2 - Q5c Leisure, item 157 PDF 34 KB View as HTML (157/9) 10 KB
Appendix 2 - Q5d Parks, item 157 PDF 36 KB View as HTML (157/10) 10 KB
Appendix 2 - Q5e Street Cleaning, item 157 PDF 34 KB View as HTML (157/11) 10 KB
Appendix 2 - Q6 MBC Runs, item 157 PDF 36 KB View as HTML (157/12) 10 KB
Q7, item 157 PDF 33 KB View as HTML (157/13) 10 KB
Appendix 2 - Q8 VFM, item 157 PDF 37 KB View as HTML (157/14) 10 KB
Appendix 2 - Q9a, item 157 PDF 46 KB View as HTML (157/15) 10 KB
Appendix 2 - Q9a Chart, item 157 PDF 34 KB View as HTML (157/16) 10 KB
Appendix 2 - Q9b, item 157 PDF 44 KB View as HTML (157/17) 10 KB
Appendix 2 - Q9b Chart, item 157 PDF 35 KB View as HTML (157/18) 10 KB
Appendix 2 - Q9c, item 157 PDF 42 KB View as HTML (157/19) 10 KB
Appendix 2 - Q9c Chart, item 157 PDF 34 KB View as HTML (157/20) 10 KB
Appendix 2 - Q11, item 157 PDF 30 KB View as HTML (157/21) 10 KB
Appendix 2 - Q11 Chart, item 157 PDF 30 KB View as HTML (157/22) 10 KB
Appendix 2 - Q12, item 157 PDF 38 KB View as HTML (157/23) 10 KB
Appendix 2 - Q12 Chart, item 157 PDF 31 KB View as HTML (157/24) 10 KB

Minutes:

The Cabinet considered the joint report of the Head of Communications and Performance and the Scrutiny Officer regarding the Residents’ Satisfaction Survey.

RESOLVED:

1. That the results of the 2011-12 residents’ satisfaction survey be noted.

2. That it be noted that the findings and residents priorities for actions will be built into corporate service level planning.