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Refresh of the Improvement Plan for 2013/14

 

 

Meeting: 13/02/2013 - Cabinet. (Item 132)

132 Refresh of the Improvement Plan for 2013-16 pdf icon PDF 79 KB

Additional documents:

Decision:

1.  That the Improvement Plan 2013-16, as set out in Appendix A to the report of the Head of Business Improvement, be adopted.

 

2.  That the recommendations made by Corporate Services Overview and Scrutiny Committee at the meeting on 8 January 2013 (as set out in Appendix B to the report of the Head of Business Improvement) be noted.

 

3.  That Cabinet receive six monthly progress reports on the Improvement Plan be agreed.

 

Minutes:

DECISION MADE

1.  That the Improvement Plan 2013-16, as set out in Appendix A to the report of the Head of Business Improvement, be adopted.

 

2.  That the recommendations made by Corporate Services Overview and Scrutiny Committee at the meeting on 8 January 2013 (as set out in Appendix B to the report of the Head of Business Improvement) be noted.

 

3.  That Cabinet receive six monthly progress reports on the Improvement Plan be agreed.

 

Meeting: 08/01/2013 - Corporate Services Overview and Scrutiny Committee (Item 68)

68 Refresh of the Improvement Plan for 2013-16 pdf icon PDF 79 KB

Interviews with:

 

·  Georgia Hawkes, Head of Business Improvement;

 

·  Councillor Chris Garland, Leader of the Council; and

 

·  Alison Broom, Chief Executive.

 

 

 

Additional documents:

Minutes:

 

Georgia Hawkes, Head of Business Improvement introduced the refresh of the Improvement Plan explaining that it brought together improvement work streams, ensuring work was aligned with the Council’s strategic priorities and medium term financial strategy; looking ahead to work required until 2016.

 

The Committee considered the draft document and appendixes, making the following suggested additions or changes to the information presented within it:

 

  • That the reference to Covalent includes a definition to explain that it is the Council’s Performance Management System;
  • References to ‘customer centricity’ be changed to ‘customer centred’;
  • In appendix B, Priority workstreams, under Customer services delivery – Progress April-October 2012 that the first bullet point entry be changed to read ‘taken action to improve customer service delivery;’
  • In appendix 1, Future plans for priority services areas in Transformation and External challenge workstreams, under Integrated Transport Strategy, that a reference be included in the column entitled ‘Longer Term’ to the review and  implementation of  a Parking Strategy; and
  • In appendix 1, Future plans for priority services areas in Transformation and External challenge workstreams, under Revenues and Benefits in 2013/14 column – the statement relating to empty properties be changed to Plain English.

 

 

It was recommended that:

 

a)  The reference to Covalent includes a definition to explain that it is the Council’s Performance Management System;

b)  References to ‘customer centricity’ be changed to  ‘customer centred’;

c)  In appendix B, Priority workstreams, under Customer services delivery – Progress April-October 2012 that the first bullet point entry be changed to read ‘taken action to improve customer service delivery;’

d)  In appendix 1, Future plans for priority services areas in Transformation and External challenge workstreams, under Integrated Transport Strategy, that a reference be included in the column entitled ‘Longer Term’ to the review and  implementation of  a Parking Strategy; and

e)  In appendix 1, Future plans for priority services areas in Transformation and External challenge workstreams, under Revenues and Benefits in 2013/14 column – the statement relating to empty properties be changed to Plain English.

 

 

Meeting: 19/12/2012 - Cabinet. (Item 115)

115 Refresh of the Improvement Plan for 2013-16

Additional documents:

Decision:

1.  That the draft Improvement Plan 2013-16 (as attached at Appendix A to the report of Head of Business Improvement) be approved for consultation with Overview & Scrutiny.

 

2.  That the progress made on the key services and projects for improvement April – October 2012 (as attached at Appendix B to the report of Head of Business Improvement) be noted.

 

Minutes:

DECISION MADE:

 

1.  That the draft Improvement Plan 2013-16 (as attached at Appendix A to the report of Head of Business Improvement) be approved for consultation with Overview & Scrutiny.

 

2.  That the progress made on the key services and projects for improvement April – October 2012 (as attached at Appendix B to the report of Head of Business Improvement) be noted.

 

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