Issue - meetings
Customer Feedback Report- Quarter 4 and End of Year 2014/2015
Meeting: 29/07/2015 - Policy and Resources Committee (Item 34)
Additional documents:
- Appendix A: Quarter 4 Customer Feedback Briefing, item 34
PDF 540 KB
View as HTML (34/2) 183 KB
- Appendix B: 2014/2015 Customer Feedback Report, item 34
PDF 384 KB
View as HTML (34/3) 157 KB
- Appendix III: Local Government Ombudsman Annual Review Letter, item 34
PDF 25 KB
Decision:
1)
That the Quarter 4 Customer Feedback Briefing as set out in
Appendix A to the report of the Head of Policy and Communications
be noted; and
2) That the 2014/15 Customer Feedback Briefing as set out in Appendix B to the report of the Head of Policy and Communications be noted.
Minutes:
The Policy and
Information Manager presented her report on Customer Feedback
– Quarter 4 of 2014/15 and End of Year 2014/15.
Members noted that although quarter 4 was extremely positive, the
overall annual performance was down on the previous year. As a
result the
Policy and Communications Team indicated that a review of
complaints would be undertaken. Part of that review would include
looking at processes, a comparison of other Authorities’
complaints processes and how the Council categorises a complaint.
It was hoped that the findings would be available by the end of
August.
RESOLVED:
1)
That the Quarter 4 Customer Feedback Briefing as set out in
Appendix A to the report of the Head of Policy and Communications
be noted; and
2)
That the 2014/15 Customer Feedback Briefing as set out in Appendix
B to the report of the Head of Policy and Communications be
noted.
Voting: For: 15 Against: 0 Abstentions: 0