Issue - meetings

Ms Anna Collier, the Policy and Information Manager, updated the Committee on Key Performance Indicators (KPIs) for quarter three of 2017/18.

It was highlighted to the Committee that:

·  Performance had declined for all four indicators compared with the same quarter of 2016/17 and with the second quarter of 2017/18.

·  90.4% of ‘other’ applications were processed in time during this quarter and this was above the target of 85%.

·  The 85% target for processing major applications in time was slightly missed this quarter by 3.5%. The main reason for the reduction in performance was the loss of five key staff who were involved in the processing of major applications and because there had been a focus on clearing backlog applications.

·  The team processed 69.7% of minor applications in time during this quarter. The target of 85% had been missed. This was also due to the focus on clearing backlog applications. The impact on minor applications was being carefully monitored and the year to date performance level was 76.8%.

·  There were 43 affordable homes delivered during this quarter, which was short of the target by 7 completions. This was usual as most completions occurred towards of the end of the financial year. It was expected that the year-end target of 200 affordable completions would be achieved.

In response to a question from the Committee, Mr Rob Jarman, the Head of Planning and Development replied that affordable houses were usually completed in the last part of the year as the housebuilding sector was very traditional and had a winter break. It was also because housebuilders liked to complete houses by the end of the financial year.

The Committee raised concerns about the performance of the indicators and the work that was being prioritised. It was concluded that if the indicators continued to underperform then the KPIs would be reviewed after the fourth quarter.

RESOLVED: That the summary of performance for Quarter 3 of 2017/18 for Key Performance Indicators (KPIs) be noted.