We set rents and service charges in line with government rules and regulations. We aim to make sure charges are fair, affordable and clearly explained.

How your rent is set

The amount you pay depends on several factors, including:

• the value of your home
• local income levels
• the size of your home, including the number of bedrooms

We review rents every year and will let you know if there is any change. We will not increase existing social housing rents by more than the amount allowed by the current Rent Standard.

Social rent

Social rents are set using a government-approved calculation that takes account of:

• property values
• local earnings
• the size of the property

Affordable rent

Affordable rents are generally higher than social rents. They are based on local market rent levels and can be set at up to 80% of local market rents, including any service charges. Affordable rents are reviewed regularly to make sure rent levels remain appropriate.

Service charges

Where a service charge applies, it will cover the cost of services provided to your building or neighbourhood that are not included in your rent.

Examples of services that may be covered by a service charge include:

• cleaning communal areas
• window cleaning in communal areas
• door entry systems
• fire alarms and emergency lighting
• fire safety equipment
• grounds maintenance and landscaping
• laundry facilities
• lifts
• electricity, water and gas used in communal areas
• scheme management services
• security and alarm systems

Not every home receives the same services, so charges can vary.

Reviewing service charges

Service charges are normally reviewed once a year at the same time as your rent. We will tell you if your service charge is changing.  They are based on the cost of providing services and may reflect either actual costs from the previous year or estimated costs for the coming year.

Paying your rent

Rent and service charges must be paid on or before Monday each week. If your rent changes, we will give you at least four weeks' written notice. Find out how you can pay on our webpage.

Change in circumstances

If you receive Housing Benefit or Universal Credit, you must tell the relevant benefits service straight away if your circumstances change. Changes to your income, household or other circumstances could affect the support you receive and the amount you need to pay.