29 Review of Complaints April - June 2011
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Additional documents:
Minutes:
The Committee
considered the report of the Head of Change and Scrutiny reviewing
the Council’s performance in dealing with complaints during
the period April to June 2011. The
report also included details of the complaints about the Council
dealt with by the Local Government Ombudsman’s office during
the year ended 31 March 2011.
RESOLVED:
1. That the Council’s
performance in responding to complaints during the period April to
June 2011 and the action being taken to improve complaints handling
be noted.
2. That the issues set out in the
Local Government Ombudsman’s report be noted.