Contact your Parish Council

Issue - meetings

Complaints Q1 2011-12

Issue Details
Related Meetings

Meeting: 25/08/2011 - Standards Committee (old regime) (Item 29)

29 Review of Complaints April - June 2011 PDF 83 KB

View item 29 as HTML 83 KB

Additional documents:

Appendix A Complaints breakdown, item 29 PDF 32 KB View as HTML (29/2) 11 KB
Appendix B Surveys, item 29 PDF 29 KB View as HTML (29/3) 11 KB

Minutes:

The Committee considered the report of the Head of Change and Scrutiny reviewing the Council’s performance in dealing with complaints during the period April to June 2011. The report also included details of the complaints about the Council dealt with by the Local Government Ombudsman’s office during the year ended 31 March 2011.

RESOLVED:

1. That the Council’s performance in responding to complaints during the period April to June 2011 and the action being taken to improve complaints handling be noted.

2. That the issues set out in the Local Government Ombudsman’s report be noted.