a)  That the refreshed Corporate Improvement Plan 2014-17, attached as Appendix A to the report of the Head of Finance and Resources, be adopted;

b)  That the recommendations made by the Strategic Leadership and Corporate Services Overview and Scrutiny Committee arising from its consideration of the refresh of the Corporate Improvement Plan (as set out in Appendix B to the report of the Head of Finance and Resources) be noted; and

c)  That arrangements be made for the Cabinet to receive six monthly progress reports on the Corporate Improvement Plan.

DECISION MADE:

1.  That the refreshed Corporate Improvement Plan 2014-17, attached as Appendix A to the report of the Head of Finance and Resources, be adopted.

2.  That the recommendations made by the Strategic Leadership and Corporate Services Overview and Scrutiny Committee arising from its consideration of the refresh of the Corporate Improvement Plan (as set out in Appendix B to the report of the Head of Finance and Resources) be noted.

3.  That arrangements be made for the Cabinet to receive six monthly progress reports on the Corporate Improvement Plan.

To view full details of this decision, please follow this link:

http://services.maidstone.gov.uk/mgIssueHistoryHome.aspx?IId=21452

Interview with Georgia Hawkes, Business Improvement Manager.

Georgia Hawkes, Business Transformation Manager updated the Committee on the Refresh of the Corporate Improvement Plan 2014-2017.  She explained that it was a refresh rather than a rewrite of the document.  The work detailed in the improvement plan was aligned with the priorities and outcomes set out in the Strategic Plan and the Council’s Medium Term Financial Strategy.

Ms Hawkes informed the Committee that the main change to the document was centred on ‘workstreams’ and these changes reflected recommendations made as part of the Corporate Peer Review.

The Committee considered the recent floods and felt that a review or evaluation of the Council’s response as part of its Emergency Plan should be referenced within the document.  The Committee requested that it be included as a consultee when a review came to fruition.

A member commented on the wording of a sentence on page 141 of the document which read’ Effective use of technology (Head of ICT) – utilising technology better to engage with customers deliver better and more efficient service and save money.’ It was suggested that this be amended to ‘…utilising technology to better engage with customers…’ for ease of read.

RESOLVED:  that

a)  A review or evaluation of the Council’s response as part of its Emergency Plan should be referenced in the Corporate Improvement Plan and the Strategic Leadership and Corporate Services Overview and Scrutiny be included as a consultee when a review comes to fruition; and

b)  The wording of the sentence on page 141 of the document which reads ’Effective use of technology (Head of ICT) – utilising technology better to engage with customers deliver better and more efficient service and save money’ be amended to ‘…utilising technology to better engage with customers…’ for ease of read.