The
Performance and Information Manager presented the Key Performance
Indicator Update Report to the Committee.
The
Committee were advised that:
·
In Quarter 1, one Key Performance Indicator (KPI)
had achieved its target, one KPI was within ten percent of its
target, and three KPIs had not achieved their target.
·
Methodologies for collecting data were being
reviewed to see if there were more accurate or robust ways to do
so.
It was
noted that the Committee was concerned with the footfall at the
Museum and Visitor Information Centre. Officers informed the
Committee that the low figure was due in part to the closure of the
Ancient Lives Gallery for renovation. The Committee noted that
Officers were considering purchasing electronic counters to ensure
that the figure was accurate. Officers were requested to look at
benchmarking against other similar museums in order to compare the
amount of visitor information enquiries.
In
response to a question, Officers informed the Committee that the
Festivals, Events, and Parks income target be removed for the
following reasons:
·
The indicator is already measured through budget
monitoring;
·
The rationale for including the indicator was
unclear;
·
The Committee had a large amount of KPIs already;
and
·
It was unclear what the Committee wanted to measure
with this indicator.
RESOLVED:
- That
the summary of performance for Quarter 1 of 2017/18 for Key
Performance Indicators (KPIs) be noted.
- That
the indicator for Festival, Events, and Parks be
removed.