Issue - decisions

1.  That the Customer Service Improvement Strategy 2013-16 be adopted, subject to delegation to the Chief Executive to make minor amendments in consultation with the Cabinet Member for Corporate Services as required.

2.  That the recommendations made by Corporate Services Overview & Scrutiny Committee at their meeting held on 9 April 2013 be agreed, subject to the approval of the Cabinet Member for Corporate Services.

3.  That the Equalities Impact Assessment, as attached at Appendix B to the report of the Head of Business Improvement, be noted.