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Issue - meetings
Customer Service Improvement Strategy
Meeting: 10/04/2013 - Cabinet. (Item 158)
158 Customer Service Improvement Strategy 2013-16 PDF 152 KB
Additional documents:
- Enc. 1 for Customer Service Improvement Strategy, item 158
PDF 494 KB View as HTML (158/2) 85 KB
- Enc. 2 for Customer Service Improvement Strategy, item 158
PDF 98 KB View as HTML (158/3) 56 KB
Decision:
1. That the Customer Service Improvement Strategy 2013-16 be adopted, subject to delegation to the Chief Executive to make minor amendments in consultation with the Cabinet Member for Corporate Services as required.
2. That the recommendations made by Corporate Services Overview & Scrutiny Committee at their meeting held on 9 April 2013 be agreed, subject to the approval of the Cabinet Member for Corporate Services.
3. That the Equalities Impact Assessment, as attached at Appendix B to the report of the Head of Business Improvement, be noted.
Minutes:
DECISION MADE:
1. That the Customer Service Improvement Strategy 2013-16 be adopted, subject to delegation to the Chief Executive to make minor amendments in consultation with the Cabinet Member for Corporate Services as required.
2. That the recommendations made by Corporate Services Overview & Scrutiny Committee at their meeting held on 9 April 2013 be agreed, subject to the approval of the Cabinet Member for Corporate Services.
3. That the Equalities Impact Assessment, as attached at Appendix B to the report of the Head of Business Improvement, be noted.
To view full details of this Decision, please click here:- http://meetings.maidstone.gov.uk/mgIssueHistoryHome.aspx?IId=19078&Opt=0
Meeting: 09/04/2013 - Corporate Services Overview and Scrutiny Committee (Item 95)
95 Customer Service Improvement Strategy PDF 152 KB
Interviews with Georgia Hawkes, Head of Business Improvement and Anna Collier, Efficiency and Improvement Officer.
Additional documents:
- Enc. 1 for Customer Service Improvement Strategy, item 95
PDF 494 KB View as HTML (95/2) 85 KB
- Enc. 2 for Customer Service Improvement Strategy, item 95
PDF 98 KB View as HTML (95/3) 56 KB