Issue - meetings

DECISION MADE:

1)  That the performance against the 2014/15 Key Performance Indicators (KPIs) and the end of year Strategic Plan action updates, as set out in Appendix A to the Report of the Head of Policy and Communications be noted;

2)  That the new Key Performance Indicators set and targets for the Strategic Plan 2015-20 set out in Appendix C to the report be agreed subject to the following amendments:-

(a) Outcome 4: Ensuring there are good Leisure and Cultural 
  Attractions

  Remove - MCL Number of people attending the Mela (NEW)

  Include –User satisfaction with the Hazlitt Arts Centre (NEW)

(b) Outcome 7: Promoting a range of employment
  opportunities and skills required across the borough

  Include – Number of new businesses using the Business
  Hub in the Gateway Terrace (NEW)

3)  That the Communities, Housing and Environment Committee be
  recommended to monitor the performance of the Commercial
  Waste Service.

The Head of Policy and Communications presented her report on the Key Performance Indicators (KPIs) and the end of year Strategic Plan action dates, together with new Key Performance Indicators set and targets for the Strategic Plan 2015-20.

Members noted where good performance had been achieved and the action being taken by Officers for areas where performance had declined.

In response to Members’ questions relating to areas where no KPIs existed, it was noted that Service Committees could take on the monitoring of those areas under their remit, of particular relevance was the Commercial Waste Service which had been in operation for some time now.  It was agreed that this should be reviewed by the Communities, Housing and Environment Committee. 

Members were also keen for a satisfaction performance target to be created for the voluntary organisations that the Council had contractual relationships with.  The Director of Regeneration and Communities undertook to discuss this with the Head of Policy and Communications.

RESOLVED:

1)  That the performance against the 2014/15 Key Performance Indicators (KPIs) and the end of year Strategic Plan action updates, as set out in Appendix A to the Report of the Head of Policy and Communications, be noted;

2)  That the new Key Performance Indicators set and targets for the Strategic Plan 2015-20 set out in Appendix C to the report be agreed subject to the following amendments:-

(a) Outcome 4: Ensuring there are good Leisure and Cultural 
  Attractions

   Remove - MCL Number of people attending the Mela (NEW)

  Include – User satisfaction with the Hazlitt Arts Centre (NEW)

(b) Outcome 7: Promoting a range of employment
  opportunities and skills required across the Borough

  Include – Number of new businesses using the Business
  Hub in the Gateway Terrace (NEW)

3)  That the Communities, Housing and Environment Committee be
  recommended to monitor the Commercial Waste Service in relation
  to its performance.

Voting:  For – 14  Against – 0  Abstain - 0