Mr James Bailey, Development
Manager, introduced the report. Mr Bailey explained to the
Committee that paragraph 1.8 of the report contained a reference to
a Key Performance Indicator (KPI). This should instead refer
to a Local Performance Indicator (LPI). Mr Bailey outlined
that KPIs were reported to the Strategic Planning, Sustainability
and Transportation Committee and Corporate Leadership Team, whereas
LPIs were not. It was suggested that the KPIs for Priority 1
and 2 breaches be:
·
Priority 1 – 100% of target response times
met.
·
Priority 2 – 90% of target response times
met.
The Committee commented that
the Local Enforcement Plan demonstrated significant
progress. There was, however, a need to
ensure that KPIs were formally drafted prior to approval by the
Committee. Members suggested that the
flowcharts included in the report could be improved. The use of the term “customer” in the
documentation was also queried.
RESOLVED:
That an amended report be submitted to the Strategic
Planning, Sustainability and Transportation Committee including the
criteria of the Performance Indicators for Priority 1 and Priority
2 breaches.
Voting:
Unanimous