Scam emails

We are aware of fake emails claiming you are due a Council Tax refund. Do not click any links or give your bank details. Delete the email straight away. If you are not sure if a message is real, please contact us.

Our tenants

Your tenancy

Your rights and responsibilities, and our responsibilities to you.

Damp and mould advice

What damp and mould is and how you can prevent it.

Pay your rent

Pay your affordable housing or temporary accommodation.

Fire safety in flats

Advice on how you can protect your home from fires.

Pets

What pets you can have and how to ask for permission.

Anti-social behaviour

What anti-social behaviour is, and how we can support you.

Rent arrears

Getting support, payment plans and what happens if you fall behind on your rent,

Mutual exchange

How you can swap homes with another tenant and how to apply.

Household changes

What changes you need to tell us about and how to let us know.

Rent and service charges

What rent and services charges are and how they are set.

Policies

All of our policies which affect your and your home.

Repairs

Tell us that something needs to be repaired.

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