Agenda and minutes

Strategic Leadership and Corporate Services Overview and Scrutiny Committee - Tuesday 3rd December, 2013 6.30 pm

Venue: Town Hall, High Street, Maidstone. View directions

Contact: Orla Sweeney 01622 602524

Items
No.	Item
71.	The Committee to consider whether all items on the agenda should be webcast
72.	Apologies
73.	Notification of Substitute Members
74.	Notification of Visiting Members/Witnesses
75.	Disclosures by Members and Officers
76.	To consider whether any items should be taken in private because of the possible disclosure of exempt information
77.	Minutes of the Meeting held on 5 November 2013 PDF 45 KB View item 77. as HTML 26 KB
78.	Review of Complaints July-September (Quarter 2) 2013 PDF 111 KB View item 78. as HTML 88 KB View the background to item 78. Interviews with: Sam Bailey, Research and Performance Officer, Jennifer Shepherd, Waste Manager and Sandra Marchant, Customer Services Manager and Councillor Moss, Cabinet Member for Corporate Services. Additional documents: Appendix A: Complaints Categorisation and Timeliness Q2 2013/2014 , item 78. PDF 52 KB View as HTML (78./2) 82 KB Appendix B: Complaint Handling Satisfaction Q2 2013/2014 , item 78. PDF 36 KB View as HTML (78./3) 26 KB Appendix C: Stage 2 Complaints Q2 2013/2014 , item 78. PDF 30 KB View as HTML (78./4) 22 KB Appendix D: Payments Q2 2013/2014 , item 78. PDF 26 KB View as HTML (78./5) 14 KB
79.	Mid-Year Strategic Plan Performance Report 2013/14 PDF 118 KB View item 79. as HTML 143 KB Interviews with: Clare Wood, Policy and Performance Officer, Georgia Hawkes, Business Improvement Manager and Councillor Moss, Cabinet Member for Corporate Services. Additional documents: 131203 PerformanceAppA , item 79. PDF 434 KB View as HTML (79./2) 395 KB 131203 performanceKpiExplanations2013AppB , item 79. PDF 126 KB View as HTML (79./3) 149 KB 131203 performanceappC , item 79. PDF 112 KB View as HTML (79./4) 99 KB 131203 performanceBoroughprofileProfileAppD , item 79. PDF 48 KB View as HTML (79./5) 30 KB
80.	Budget Working Group - Budget Workshop Recommendations PDF 51 KB View item 80. as HTML 16 KB Interviews with: Paul Riley, Head of Finance and Resources and Councillor Moss, Cabinet Member for Corporate Services. Additional documents: 131001 Budget Working Group Informal Minutes , item 80. PDF 133 KB View as HTML (80./2) 39 KB
81.	Future Work Programme PDF 40 KB View item 81. as HTML 9 KB Additional documents: 131203 Draft Work Programme , item 81. PDF 48 KB View as HTML (81./2) 21 KB 131119_listofforthcomingdecisions , item 81. PDF 266 KB View as HTML (81./3) 185 KB
82.	Duration of Meeting.